Exchange and Returns

Our customers may exchange or return their purchases within 14 days from the delivery date of order under the following terms and conditions:

1. The goods to be replaced or returned are in good condition and can be displayed in its cover and cards as well as attached to the original purchase receipt.
2. The goods to be replaced or returned are not matching the ordered product and/or have defects and/or defects that are not apparent at the time of purchase.
3. Cosmetics and perfume must be returned without opening and/or using the product while maintaining no damage to the outer packaging.
4. Oud, incense and its derivatives are neither returnable nor replaced.
5. The process takes from 3-5 working days starting from the date the issue was received.